Contact Centre Outsourcing

Do you think there is a correlation between outsourcing and customer service for the negative opinion of Americans?

I am a very good public relations with a minor in cultural anthropology. As a community, we become more globalized, the increase outsourcing customer service to businesses in India United States are increasing. The impact of these new relationships can reap positive and negative impacts in both countries. customer service representatives in general, compared to answer questions or corrections situations, which is a product or service. In many cases, consumers may be frustrated by an event for the product or service, but it can be translated as frustration and hostility, even with the representative to deal with them. For some host countries in outsourcing, these centers call be representatives initial or only contact with the United States. I wonder if all the departments of public relations firms based United States took the relevance of that daily interaction to establish programs to counteract negative perceptions that may develop on the U.S.?

about 30% of what I do every day public relations Heres what I think: I agree with everything you said, but also to add that perhaps these new "Americans" used around the world also obtain a negative image of Americans as it seems they are so rich and so lazy that the work of large vessel (from their point of view) places on the seas. IDK, I mean logical, right? have a negative image International, which is to prevent others from doing is to reinforce the image that I really want jobs to our country that is so incredibly frustrating to try talk to someone from Verizon with my new york accent on a technical error and to stay with someone who has a strong emphasis on the Indians, who also speaks slowly and emphasizes the wrong word each syllabels